Management Strategies for Communication

Management Strategies for CommunicationContents (Jump to)IntroductionOrganizational Culture leadingCommunication of Business InformationEliminating Barriers of CommunicationTeam Work affair ResolutionConclusionReferencesIntroductionThe Company owns a Hotel and a Resort (King and Queen Hotel Suite Mt. Taranaki Resort).This report contains information that the management could implement in crop to give rise the best experience for the lymph glands coming to stay at either the resort hotel or at the hotel.How would employees of this property absorb different cultures, leadinghip style, distribute furrow information, eliminate barriers, wrick as a team and resolve a mesh. So how do we create an experience for our employee similarly that is given to the guest? Growth and change needs to be monitored at al unmatched times within the employees.COMMUNICATION And there are various steerings of communicating all the necessary information to the employees.As the Human Resource Direc tor my responsibility here is to ensure that all information is efficiently transmitted to all employees parvenu and subsisting across both properties.To achieve success, dialogue is hotshot very important aspect. As the first step a set of guidelines have been real as a blueprint for provide that will create the right culture that runs common across both properties. This would help the Company best go for the human resource efficiently.Organizational CultureAn government activityal culture is where an organization is responsible for creating an environment in which the headache is managed and crumb impact heavily on the success or failure of the business (University Alliance, 2015). Reinhart (2015) suggest that when people live together the culture break ins within the organization. Reinhart (2015) say that there are 4 (four) areas where one should look at for developing the organizational culture which are as follows education and HiringDevelop a storyNot active progra msFoster allegianceFor the employees to adapt the organizational culture the organization/ HR director need to look at the areas that would help an employee who has been trained non only understands it but in effect implements it small-arm performing his/her duties, there are many ways that we muckle pass the organizational culture to our employees, a few are mentioned belowTraining With proper training by a qualified teacher / trainer the employee will understand the organizational culture better. With proper training of old and existing employees they have to be trained in the ways to apply the new goals.Lead by example is one of the most effective ways for leaders to create and spread a culture of learning. These way new employees absorb the culture they see and get aligned much faster. Lead the team by showing them with an example so that the new employees can take it and help the opposite members lead the organization to a new level DELETE.Guidance employees As the empl oyee is new we need to guide the employee to adapt to the new organizational culture by giving them task for new employees to know the culture.(Carabelli, 2015)Progress will be monitored frequent intervals and the plan revised as if necessary by the precedential management. Necessary check would withal on a day to day al-Qaeda would be through with(p) in order for the performance of the employees to be on track.LeadershipThe organizational culture and leadership are connected with each other without one the organization could be crippled. In the research on Leadership style in occupancy satisfaction leadership style is defined as the pattern of behaviors that a leader displays during their work with and through others (Hersey Blanchard, 1993). According to Kavanaugh and Ninemeier (2001), there are 3 actors that could determine the fiber of leadership style leaders characteristics, subordinates characteristics and the organization environment. To be more specific, the persona l background of leaders such as personality, knowledge, values, and experiences would shapes their feelings about appropriate leadership that determine their specific leadership style employees also have different personalities, backgrounds, expectations and experiences, knowledge for example, employees who are more knowledgeable and experienced may work well under a democratic leadership style, while employees with different experiences and expectations require an autocratic leadership style. Some factors in the organizations environment such as organizational climate, organization values, composition of work group and type of work can also influence leadership style. However, leaders can adapt their leadership style to the perceived preferences of their subordinates (Wood, 1994).According to a research done by Mukhels and Lockwood they suggest that the leadership style would differ according to the persons demographic profile (Al-Ababneh Lockwood).Johnson Murray talks about the p ros and con of leadership and it is way to know or judge which person has leadership skills or not. They are as followsWhat leadership is not?It is not the use of AuthorityManagement is not leadershipPosition Power is not LeadershipWhat leadership is?Is about having a visionIs about influencing people to believe in the visionIt is about persuasion of the vision(Murray, 2014)(Link success with leadership, 2014)The Leadership styles that best fit the resort would help build up a better place to be near to work at. The leadership style that best fit the resort is participative/ democratic leadership where the adjacent things would help the hotel/resort to move forward and help the hotel/resort build a better team Leaders. They are as followsCreative Problem SolverHandling RisksWorking togetherCreativity(Duggan, 2014)A school principal that arises while doing this Is this Leadership style effective? Its effective if we are able to take care of the following worthy CommunicationFocusi ng on the discussionFull CommitmentRespect each others ideas(The Democratic Leadership Style, 2008)Communication of Business InformationCommunication is one of the most important aspects of Leadership. It helps the leader to align the organization to one common goal or vision. Organizations that do not give out their strategy to their employees are showing the neediness of direction or disregarding for their employees. To apply an effective way of communicating business information to the staff the messages that are being sent to the staff should be crafted understandably for staff to understand. If a problem persists then it should be sorted out at that very instance. To take the organization to a level beforehand of its competitors Johnston (2015) has suggested that the mission, vision and all other information of the organization is transferred to its employees. Strategies for doing so areInternal CommunicationCommunicating with the staff clearly and simply, avoiding any jargon s, or clog up language in email, bulletin board. One part of the communication is disbursing the information the other is receiving information or feedback from staff. By this we will know the level of consciousness of the staff.Marketing CommunicationCommunicating marketing information is very important for improving the sales for the organization. Communication must be researched constantly if the marketing communication is not working then it must be discarded. Because its not just the budgets spent it also harms the brand adversely.Communication with stakeholdersThe Management needs to communicate the progress of the Organization with the stakeholders so that they are kept abreast of the changes taking place and can guide at the right time.Monitor non-verbal messagesNon-verbal communication can be your strongest support, however it needs to be monitored i.e. oversee the messages that are being sent via email and other non-verbal methods, so that the verbal and non-verbal meth od matches.(Johnston, 2015) (Raja, 2011)Eliminating Barriers of Communication sort of speaking/communication barriers are a common challenge in todays business setting. Ms. Kate states that there are 10 strategies for overcoming the communication barriers which are as followsSpeak in a manner so that the other person or people can hear you clearlyAsk for clarification on what has been toldCheck Frequently if everyone has understoodWe need to avoid changed meaning of the words for others to understandBe careful as when to use a jargon/sDefine what are the basics of your business THIS POINT DOES NOT CONNECTOne has to be specific is what is being toldChoose the medium of communication Proper to avoid any misunderstandingProvide more than one source of communication with the staff, to establish messageBeing patient is the hardest to keep as everyone is in a hurry(Berardo, 2007)Communication is an important part of any relationship, whether it is a working, romantic or friendly relation ship in the resort. When an effective communication is break off or it is not executed properly, it can lead to misunderstandings which might hurt a working relationship of the staff. There are barriers to communication that must be overcome by the organization. It is possible to reduce those barriers so proper communication can take place but can never be eliminated. The following steps need to be implemented in the organizationChoose the best communication channel for your specific message within or right(prenominal) the organization.Choose an appropriate time to have a conversation.Speak clearly when talking to someone. Here one has to pass on the message very clearly for the receiver to understand the messageCheck with the listener/receiver if the message conveyed to them has been understood by them by asking them in their own words after(prenominal) the message has been sent. This is a good way of being able to know if the message was received and understood in best possible way. If the listener relays a message that is not identical to your message, then you know there was a miscommunication in transmitting the message.Listen to the other person when they are speaking. Instead of cerebration about what to say next, take in what the other person is saying so that one is able to receive his message well.(Richardson, 2015)As an HR bus I would have to be a proactive person and build cross-cultural environment to eliminate any barriers that may arise and to keep the wind going on the hotel we would need to look at all kinds of needs and wants of the employees and making them mix with different cultures so smoothly that they have very exceptional amount of the barriers in communicationTeam WorkOrganizations often ask employees to complete projects as a team. Working together has many benefits, including the possibility to create new friendships, a sense of group accomplishment and distribution of responsibilities. Teamwork may also cause tension and anx iety among employees because of poor communication. effectual communication can eliminate stress and negative feelings. Leaders of the team should encourage their employees to communicate with one another clearly while working together. This is especially important for small companies, whose employees often must work closely with one another. (Managing groups and Teams, 2010)CharacteristicsTo have effective communication in the work place, team members must keep an open mind, operate on in active listening and have a clear understanding of project goals and requirements.EffectsEffective communication determines the success or failure of projects requiring teamwork, and ultimately, the business itself.Teamwork offers advantages such as increase in productivity, sense of responsibility and improved staff efficiency. The key element of creating a good team is proper communication. To develop effective team communication, you need to understand how communication affects teamwork posi tively and negatively.Increases InteractionWhen communication channels in a team are properly conventional and information flows easily amidst teammates, then that increases the ability of staff members to interact. Team members learn how to interact more efficiently with each other to perform their job duties and are better able to understand the strengths and weaknesses of each teammate. datePoor communication within a team can cause misunderstandings that lead to sexual conflict. A team that spends its time misinterpreting information and creating conflicts is not able to be a productive work unit. Developing a strong system of communication eliminates misinformation and cuts down on the possibility of conflict. The team can focus on company tasks as opposed to wasting time sifting through conflict.(Root, 2015), (Gluck, 2015)The strongest factor affecting the productivity of the new and existing staff is good teamwork. If done well it results in achieving customer satisfaction. Clear roles and responsibilities help the management in discerning how the employee has performed. Surveys have pinpointed the strongest factor affecting employee productivity was people having a clear idea about what they were supposed to be doing. The more people knew their responsibilities, the higher the productivity.Conflict ResolutionProblem SolvingMt Taranaki Resort believes in clear and open communication. We also encourage employees to talk directly with their supervisor and colleagues and vice versa. If an unwrap or conflict does arise, it is recommended that the individual try to resolve the problem with those directly involved. The employee may also choose to involve his or her supervisor if necessary. In discussing the conflict please remember that the organizations confidentiality policy still applies.If after this discussion the employee or supervisor feels the issue is still not resolved, he/she may request a meeting with the next level supervisor and Human Resourc es Coordinator or Executive Director. In the event that the employee prefers an individual meeting with the next level supervisor or any other senior management staff the supervisor will be notified. By exploring the issue in a professional and constructive manner will be possible to find an appropriate way to resolve the problem.Complaint Resolution Procedure PolicyThe organization will act inadvisably if problems do occur and all individuals, whether staff or management, will be treated with fairness, respect, and consistency. All employees are encouraged to bring forward any complaints or recommendations dealing with safety, health standards, proper working conditions, performance appraisals, discipline and fair management practices, without fear of reprisal.Any disputes, controversies or suggestions must first be handled between the employee and his or her immediate supervisor, unless they are serious enough to warrant intervention by the next level supervisor or other member of the senior management team.An employee who has not obtained a solution within tail fin business days of the circumstances that gave rise to the situation has the right to bring the matter to the trouble of the next level supervisor. The Human Resources Coordinator and/or the Executive Director will be informed of the matter. That person will review the circumstances within five business days and will consult the Human Resources Coordinator or Executive Director as appropriate. Complaints should be in writing and include all relevant circumstances. The employee and supervisor will receive a solution or a written reply from the Department Manager within five more business days.If the employee is not satisfied with the response, he or she has the right to discuss the issue with the Executive Director. If the Executive Director cannot fulfil the employees expectations and the conflict persists, the employee may see to bring the matter, in writing, to the chair of the Board of Directo rs and the Executive Director will be notified. The Board of Directors(Sample policy experts, 2011)A specific policy would be create to meet the above goals prior to staff being appointed. The guiding principles would be .Staff InductionStaff trainingReporting processSafety is a staff priorityAll these can be presented under the CODE OF CONDUCT documentConclusionAn organizational Culture which enables its employees to develop into Leaders is the one that will take the organization to the next level and in this communication plays a very important role. It is important to communicate the business vision to the employees by reducing the communication barriers as they can never be eliminated/ overcome permanently as the barriers could arise at any given situation. Team work is one of the important aspects of the industry without teamwork no organization can work through to the objectives, mission and vision. Conflict resolution is one of the major areas that need to be resolved on day to day basis as conflict could arise at no given time. A policy has been made and communicated to the staff at the time of joining or at the time of their transfer, so that there can be a resolution rather that a self-aggrandizing case. Communicated and presented as KING QUEEN HOTEL SUITE and MT TARANAKI RESORTs CODE OF CONDUCT.ReferencesAl-Ababneh, M., Lockwood, A. (n.d.). The Influence of Managerial Leadership Style on Employee Job Satisfation in Jordanian Resort Hotels. Jordan.Berardo, K. (2007). 10 Strategies for Overcoming Language Barriers. Retrieved from Curosity.com http//www.culturosity.com/pdfs/10 Strategies for Overcoming Language Barriers.pdfCarabelli, C. (2015). How Is Organizational Culture Passed to New Employees? Retrieved from Chron http//smallbusiness.chron.com/organizational-culture-passed-new-employees-14078.htmlDuggan, T. (2014). About Participative Leadership Style Front Office Performance. Retrieved from Chron http//smallbusiness.chron.com/participative-l eadership-style-front-office-performance-10256.htmlGluck, S. (2015). Effective Communication Team Work. Retrieved from Chron http//smallbusiness.chron.com/effective-communication-team-work-3167.htmlHersey, P., Blanchard, K. H. (1993). Management of Organizational Behavior Utilizing Human Resources (6th Ed ed.). New Jersey Princetnce Hall, Inc.Johnston, K. (2015). Strategies for effective communication. Retrieved from Chron http//smallbusiness.chron.com/strategies-effective-communication-57218.htmlLink success with leadership. (2014). Retrieved from GSS Blog http//visiongss.com/blog//index.php/En/link-success-with-leadershipManaging groups and Teams. (2010, September 20). Retrieved from Wiki Books http//en.wikibooks.org/wiki/Managing_Groups_and_Teams/Print_versionMurray, J. (2014, June 15). What Leadership is and is not. Retrieved from Legacee https//www.legacee.com/leadership-skills/what-leadership-is-and-is-not/zRaja, K. (2011, September 09). How to communicate business strategy to employees. Retrieved from Slideshare http//www.slideshare.net/kaushikraja/how-to-communicate-business-strategy-to-employees-9198582Reinhart, C. (2015). Organizational Culture in the Hospitality industry. Retrieved from Chron http//smallbusiness.chron.com/organizational-culture-hospitality-industry-12969.htmlRichardson, M. (2015). How to reduce barries to communication. Retrieved from eHow http//www.ehow.com/how_6684077_reduce-barriers-communication.htmlRoot, G. N. (2015). How Communication Affects Teamwork. Retrieved from Chron http//smallbusiness.chron.com/communication-affects-teamwork-11199.htmlThe Democratic Leadership Style. (2008). Retrieved from leadership-toolbox.com http//www.leadership-toolbox.com/democratic-leadership-style.htmlUniversity Alliance. (2015). The Impact of Organizational Culture on Hospitality Success. Retrieved from Eli Broad College of Business http//www.michiganstateuniversityonline.com/resources/hospitality/the-impact-of-organizational-culture-on-hosp itality-success/.VRenJPmUeSoWood, R. C. (1994). Organizational Behavior for Hospitality Management. Oxford Butterworth- Heinemann Ltd.1 Page3138011